Customer self-service

Simplify sign-ups, account recovery and updates

Self-service registration

Fully customizable pre-built pages for customer sign up

  • Choose and define the attributes you want to collect from customers
  • Select how customers login
  • Use our no-code approach to customize branding
  • Pick the notification policies to inform customers during account sign-up
  • Add custom-branded email and SMS verification to enhance security

Self-service account recovery

Frustrated customers who have forgotten their passwords can equate to increased abandonment rates as high as 18 percent.

Nobody likes getting locked out of their account – especially when it means calling or emailing customer service.

Strivacity lets users get back online by themselves for the most common scenarios including:

Forgotten username
Customers get a speedy username reminder via their chosen comms channel so they can continue on their way
Forgotten password
Lets your customers reset their forgotten password and get back online without missing a beat
Account unlock
Locked account? No problem. Customers can unlock it by re-establishing trust using their preferred communication method
Customer verification
Re-asserts trust with your customer by using an already-known and trusted email account or phone number
Customer notification
Uses known and trusted email accounts or phone numbers to keep customers up-to-date on any changes and/or unusual activity to their accounts
MFA enrollment
Lets customers manage all of their MFA options by themselves -- from changing their choice of MFA method to replacing a lost or stolen device

Self-service account management

Fully customizable pre-built pages for all aspects of self-service, including consent

  • Choose what account information customers can manage for themselves
  • Let customers manage their own security and multi-factor Authentication settings
  • Self-service password management
  • Let customers opt-in or opt-out of any consents or subscriptions