IDENTITY VERIFICATION
Verify your customers’ identity at sign up (or any time)
Verifying who’s on the other side of the keyboard is one of the biggest challenges when you're crafting sign-in journeys. With Strivacity you can choose from all of the common identity verification techniques including phone record matching, knowledge-based questions and even document verification.
Benefits
Build trust
Increase new account conversion rates
Make it easy
Bring contactless customer experiences to life
Protect customers
Prevent fraud and account hijacking
How it works
It sounds easy. Take something unique your customer knows (or possesses) and compare it to a trusted source of data. If it matches, voila we can assume the user is who they claim to be. But there are lots of decisions to make along the way. We put you in control so you can shrink risk and create a customer experience to be proud of.
Don Assalone, Director of Global Cybersecurity
“Our guests appreciate the ease of having a single account to access our offerings. They expect lock-tight security for their accounts. With Strivacity, we can give them that and more as we continue to grow.”
Susanne Colle, Director Loyalty Marketing
“The Strivacity team was so adaptable and friendly. From the start, it felt like they were a part of the Mohegan team.”
How we’re different
No data provider contracts to sign
Set everything up with clicks … not code
Visual workflow lets you make adjustments fast
100% control over the brand and UX
Key capabilities
The real magic of our approach lies in the “how”. Our clicks-not-code philosophy puts you in complete control by letting you choose which layers of verification to include, which order to perform them in and how to route failures and successes.
Identity affirmation
We show you the key decisions you need to make in drop-down menus and on/off buttons so you can create workflows that best match the risks you want to mitigate.
For example, start with lower-friction checks like phone record matching. Then, if it fails, route customers to knowledge-based verification based on credit bureau data.
Identity proofing
For the highest level of assurance ask your customer to scan their government issued ID and upload a “selfie” photo. We verify their ID with government records from over 190 countries and confirm that their selfie photo matches the picture on their ID.
You get 100% control over the branding and messaging so you can create a great experience.
Fraud prevention
To filter out visitors who are definitely not your customers we let you block all bots and also block risky phone numbers and phones that have recently had their SIM card swapped.
Identity verification features
Customer experience canvas
Create customer sign-in experiences that look and feel like your brand
Lifecycle event orchestration
Keep your customers’ data in synch with your CRM, MarTech stack and custom apps
Identity verification
Verify customer IDs by checking telco records, document verification or knowledge-based verification
Adaptive access controls
Pick the ways for customers to authenticate — MFA, Social login, SSO, biometrics or passwordless
Registration & self service
Make it a breeze for customers to sign-up, sign-in and manage their account