CUSTOMER JOURNEY ASSESSMENT
Expert insights on your sign-up and sign-in experience
Low conversions? High abandoned cart rates? Too many account resets? Your customer journey may be the reason.
Let Strivacity take the guesswork out of improving your brand experience.
Our experts will assess your site or app and offer concrete recommendations to make the journey smooth, secure, and user-friendly – maybe even delightful!
First impressions matter
Are customers struggling to buy your product or service? How much friction is in your flow? We look at important touchpoints in the process and show you how to make it easier.
Registration
We look at the number of fields required, form design, usability, and more. You get clear tips for reducing drop-offs and boosting conversion rates.
Sign-in
Can your customers access their accounts easily on any device? We evaluate login options, accessibility, session management, and error handling.
Account self-service and password policies
We check flows for updating profiles, resetting passwords, and managing security settings – looking for issues that can lower lifetime customer value. And we help you strike the right balance between security and convenience.
Consent management
Do your journeys fully comply with GDPR, CCPA, and other relevant regulations? We’ll cover that and go a step further, helping you foster trust through simplicity and transparency.
Why choose Strivacity?
Expertise you can trust: Our team has helped brands of all kinds optimize their customer journeys.
Tailored recommendations: No generic advice here. You’ll get a detailed report with recommendations that are specific to your business needs.
Actionable insights: We don’t just tell you what‘s wrong – we show you how to fix it.
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“Strivacity doesn't just offer solutions, they offer game changers in how businesses interact online. Their tailored approach turns potential user frustration into loyalty - building moments."
Digital Experience Consultant
