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Guides

Scroll through our collection of overviews, analyst reports and customer stories, all designed to simplify your CIAM journey.

eBook

CIAM Metrics Mind Map

This ebook helps you connect the dots between the different goals, strategies and tactics at play in a customer identity and access management (CIAM) project.

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CIAM Metrics Mind Map
The AI Identity Company
Datasheet

The AI Identity Company

Your customers sign up, sign in, and manage accounts every day. Partners need secure access too. And now AI agents are beginning to act on behalf of both.

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The 15 essential CIAM capabilities
eBook

The 15 essential CIAM capabilities

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We've created a core list of 15 capabilities that make CIAM truly delightful - frictionless, easy to configure and customize, uncompromisingly secure, data-rich and capable of syncing with your customer intel systems.

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Retail Identity & Metrics Mind Map
eBook

Retail Identity & Metrics Mind Map

Identity sits in front of every high-value interaction: account creation, sign in, checkout, loyalty, and personalization. When identity creates friction, shoppers abandon.

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Making sense of the Ping Identity & ForgeRock CIAM roadmap
Datasheet

Making sense of the Ping Identity & ForgeRock CIAM roadmap

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Ping Identity’s acquisition of ForgeRock changed the CIAM vendor landscape overnight. This report provides insights into what that might mean for both new and existing customers.

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Seven signs your B2B customer sign-in is off track
Infographic

Seven signs your B2B customer sign-in is off track

Here are some telltale signs you may be ready for a customer identity access management (CIAM) upgrade

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Strivacity For Agentic AI
Datasheet

Strivacity For Agentic AI

By 2028, 90% of B2B buying will be intermediated by AI agents. They’re already inside your digital experiences, signing in, requesting data, and acting on behalf of real customers. Are you prepared?

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Meet Alex: The Modern Customer Identity Journey
Infographic

Meet Alex: The Modern Customer Identity Journey

Explore how customer expectations differ across retail and financial services, and learn why identity, trust, personalization, and security are critical to delivering seamless digital experiences.

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Customer Identity Metrics Mind Map for Financial Services
eBook

Customer Identity Metrics Mind Map for Financial Services

This mind map connects identity tactics to business outcomes that financial leaders care about including reducing fraud, improving compliance, and increasing digital account conversions.

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Loyalty fraud prevention checklist
Datasheet

Loyalty fraud prevention checklist

Is your loyalty program leaving the door open to fraud? Use this checklist to spot weak points, strengthen security, and keep the customer experience seamless.

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