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The Forrester Wave™: Customer Identity and Access Management, Q4 2022

Forrester evaluated the 15 most significant vendors using its publicly documented methodology. The evaluation included a demonstration and evaluated vendors against 22 criteria including their current offering, strategy and market presence.

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From the report

"Strivacity offers outstanding consent management and authentication options. The vendor offers a purpose built CIAM solution with social login; progressive profiling, dashboarding and reporting; native identity verification (IDV); and user migration. In its strategy, the vendor has a comprehensive product vision for all aspects of CIAM."

- The Forrester Wave, Customer Identity and Access Management, Q4 2022
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Strivacity received the highest possible scores in

13
criteria

Criteria scored in the report included:

  • Product vision
  • Execution roadmap
  • Delivery model
  • Reporting and dashboarding
  • Customer self-service
  • Business systems integration
  • Consent management
  • Authentication methods
  • Planned enhancements
  • Innovation roadmap
  • Users and roles
  • Market approach
  • IDV and fraud management integration
Read the report

Recommendations from the report

"More and more, a goal of CIAM is to support customer acquisition and retention through outstanding users experience and identity orchestration, while keeping these processes invisible to the end user."

As a result of these trends, CIAM customers should look for providers with solutions that:
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Provide a data and workflow orchestration foundation.
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Reduce user friction via risk-based authentication.
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Carry on even under sustained load.
Source: The Forrester Wave: Customer Identity and Access Management, Q4 2022

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The Forrester Wave™:
Customer Identity and Access Management, Q4 2022
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