Customer expectations have evolved over the last 20 years. Gone are the days when users would accept jumping through hoops to interact with their brand of choice. Today, customer experience drives brand choice, and according to HubSpot 89% of customers state they will stop doing business with a brand that provides a poor customer experience.
Maximizing customer journey satisfaction can:
Increase customer satisfaction by up to 20%
Increase revenue by up to 15%
Lower the cost of serving customers by up to 20%
Customers expect a brand to provide:
Strivacity Fusion was developed with these expectations in mind. We believe providing a single set of capabilities that focuses on security, lifecycle management, privacy, as well as compliance and statistical insight puts you in the best possible position to provide an experience that will set your brand ahead of your competition.